About a Defective Item and Printing Issue in 2020 BTS WINTER PACKAGE

Hello from Big Hit Shop USA, the official online shop of Big Hit Entertainment.

We would like to provide you more information regarding a defective item and printing issue in 2020 BTS WINTER PACKAGE.

<About the defective item>

Defective item: MINI PHOTOBOOK ('Jimin' and 'V' version)

  • Defect: The cover of MINI PHOTOBOOK and a page inside do not match (Cover is for 'Jimin' version, while a page inside is for 'V' version; vice versa)

Customers who received the defective item can request a replacement by sending an email to support@bighitshop.us with details below. 

  • Your order number
  • Photo of the defective item
  • A replacement (Random; 'Jimin' or 'V' version) will be delivered to the address, to which the original order was sent.(If your address has changed, please let us know in advance)
  • The shipping schedule will be announced at a later date.

<About the printing issue>

Printing issue: incorrect Japanese translation for 'Suomenlinna' on page 175 of PHOTOBOOK. エスプラネード公園 → スオメンリナ島

Neither a replacement nor a refund will be available for this printing issue.

We apologize for any inconvenience, and we will do our very best to assist you with the replacement request as fast as possible.

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