Hello from Big Hit Shop USA, the official online shop of Big Hit Entertainment.
We recently identified a system error on the website, showing the product name for MAP OF THE SOUL : 7 Pre-order as 'PHOTO BOOK' from 23 January, 2 PM to 27 January, 6 PM (PST).
Due to the system error, there is a possibility that the customers who pre-ordered MAP OF THE SOUL : 7 during the period mentioned above may have seen the product name appearing as 'PHOTO BOOK' on the order confirmation page.
[Image of the error on the order confirmation]
We would like to provide clarification on the error..
If your order confirmation page showed the album image for the product image, in this case, MAP OF THE SOUL : 7 album, we would like reassure that have made the order correctly even though the product name appeared as 'PHOTO BOOK'. Please see the below images for comparison with your order confirmation.
We are currently investigating the system error to resolve it as soon as possible. If you are still uneasy about the order due to the system error, please contact us via Help Center. We will assist you as fast as possible.
We apologize for any inconvenience caused by the system error, and we thank you for your understanding.
Big Hit Shop USA.